Preferences
Always keep on top
this option when selected will make eNetBot Mail control panel a top most window and will
always be visible even when other windows are currently having the focus
Start minimized
Specifies
whether the eNetBot Mail control panel should be displayed immediately after starting the
program
Send messages in eml
format
This option is turned off
by default. If you turn this option on, all email sent out through eNetBot
Mail will be sent as an eml attachment. We recommend turning this option
on when sending Outlook Express stationery.
Always send in Rich
Format
If this option is selected,
all messages sent through eNetBot Mail will also have a richly formatted
version of the email sent as an attachment. This option is turned off by
default. Please note that all recipients will receive an attachment (a zip
file with the HTML message) if you have this option turned on, whether
that email has an attachment or not. In the case that the email you are
sending has an attachment and you have this option turned on, the attached
file will also be sent with the zip file.
Network
POP3 port
The POP3 port is the port
that eNetBot Mail's internal POP3 server binds to when the program starts
up. In other words, the POP3 port is the internal address within your PC
that your email program will go to when it needs to check your email. The
default port value is 110 for POP3. In the case that there is another
program (see information about Norton anti virus below) that is also at
the same address/port on your PC, you can use these settings to change the
address/port that eNetBot Mail is at on your PC.
REMEMBER: If you make
any change to the POP3 port/address in eNetBot Mail, you ALSO need to
change the POP3 port/address in your email program. Instructions for doing
both are provided here (001 POP3
server unable to bind).
Norton anti-virus is
one program that also binds to the same address/port (110)
on your PC and you will run into the "001 POP3
server unable to bind" error. Norton anti virus also
changes your other email settings. You may need to setup your email
accounts again, if eNetBot Mail stops working after you install Norton
anti virus.
SMTP port
The SMTP port (or address)
is 25 by default. This is the internal address with your PC that your
email program looks for when it wants to send email. In
the case that there is another program that is also at the same SMTP
address/port on your PC, you will see the 002
SMTP server unable to bind error.
REMEMBER: If you make
any change to the POP3 port/address in eNetBot Mail, you ALSO need to
change the POP3 port/address in your email program. Instructions for doing
both are provided here (002
SMTP server unable to bind error).
Formatting
Remove PRE tag in HTML
messages
This setting removes a
html PRE tag that forces the discarding of contained HTML formatting.
This tag is included in mails received from the AOL Mail server. Clients
that can display HTML will be affected by this setting as they will not
be able to display the message with the right font etc. as the PRE tag
overrides this. Removing this tag gives users with HTML enabled clients
the flexibility to see HTML data without the formatting constraints
imposed by the PRE tag.
Automatic update
Perform automatic updates
If this option is turned
on, eNetBot Mail will automatically check for updates by checking our
website when the program starts up. No information will be sent out by the
program and it will be completely anonymous.
Update now
The update now button can
be used to do a manual version check.
Logging is provided primarily as a troubleshooting tool for tracking down problems. You
will be asked by the support personnel in some cases to generate a log file and send it as
an attachment in email. You can either log detailed information to file or
turn off logging. Logging is turned off by default.
Please remember that you
should not have logging turned on for more than the logging period - this makes eNetBot
Mail much slower and also fills up your disk space.
The default setting is Do not log information to file. You should select
this setting at all times unless instructed by eNetBot Mail support to generate a log file
to aid track a problem.
The detailed logging option does a more thorough job of logging
information to file. This option records all events, errors and data being processed by
the system. As explained in the privacy warning on the screen, the data being saved to
file also contains snippets of email messages processed by eNetBot Mail. Take some time to
scan through the contents of the file before sending us the log files.
Files - There is a log folder in the eNetBot Mail
install directory. All log files are saved to this folder.
Procedure
for generating log files and sending to support
1. Turn on logging in
eNetBot Mail
(Tools
menu in eNetBot >> Options >> Logging tab >>
Set to
Detailed logging)
2. Exit eNetBot Mail (File
menu >> Exit)
3. Start eNetBot Mail (Windows
Start Button >> Programs menu >> eNetBot
>> eNetBot Mail)
4. Check for email /try to
send in your email program -
5. Wait
until you are able to reproduce the error(s)
6. Turn off logging in
eNetBot Mail (Tools menu in eNetBot >> Options >> Logging
tab >>
Set
to "Do Not log information to file")
7. Exit eNetBot Mail
8. Start eNetBot Mail and
then check for mail again
9. Go to the eNetBot Mail
install folder
in
Windows Explorer (This is normally c:\Program Files\eNetBot\eNetBot Mail)
and look for
the log folder.
10.Zip all the log files in
this log folder and email it to us
eNetBot user Interface : The eNetBot
Settings Page